Privacy Policy
Last updated: 13 August 2026
1. About this policy
LIBS Plumbing (ABN 26 586 236 972) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote, contact us or use our services. We aim to manage personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
2. Information we may collect
We may collect:
Your full name
Mobile number and email address
Property or service address
Your preferred contact method
The plumbing service you require
Job descriptions, notes and enquiry details
Photographs or documents uploaded with a quote request
Communications, quotes, invoices and service records
Website information such as browser type, device information, pages visited and IP address
Please only provide information and photographs relevant to your plumbing enquiry. Do not upload identification documents, financial details or images of people unless necessary.
3. How we collect information
We may collect information directly from you when you:
• Complete a website form
• Request a quote
• Upload job photographs
• Contact us by phone or email
• Communicate with us in person
• Engage LIBS Plumbing to provide services
We may also receive relevant information from an authorised third party, such as a property manager, real estate agent, strata manager or another person arranging plumbing work on your behalf.
4. How we use information
We may use your information to:
• Respond to enquiries
• Assess plumbing work and prepare quotes
• Contact you about your request
• Schedule and provide services
• Manage customer records, invoices and payments
• Communicate about ongoing or completed work
• Improve our website and customer service
• Meet legal, insurance and record-keeping obligations
• Protect our business, customers and property
We will not send promotional marketing unless you have agreed to receive it or it is otherwise permitted by law. You may ask us to stop marketing communications at any time.
5. Photographs and job information
Photographs submitted through the website may be used to understand the work required, prepare a quote, plan the job and maintain service records.
Customer photographs and job information will not be published on our website, advertising or social media without permission.
6. Sharing personal information
We may share relevant information with:
• People assisting with LIBS Plumbing administration
• Contractors, tradespeople or suppliers involved in providing the requested service
• Website hosting, email, cloud storage, accounting and business-service providers
• Professional advisers, insurers or legal representatives
• Government agencies, regulators or law-enforcement bodies when required or permitted by law
We do not sell or rent customer information.
7. Storage and security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.
Information may be stored in our email, website, cloud-storage, accounting and business-management systems. Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as it is reasonably required for our business, legal, insurance, accounting and record-keeping purposes. Information that is no longer required may be securely deleted or de-identified.
8. Overseas service providers
Some website, email, cloud-storage or business-service providers may store or process information outside Australia. The countries involved may change depending on the providers used.
Where required, we take reasonable steps to ensure these providers handle personal information appropriately. You may contact us for further information.
9. Cookies and website analytics
Our website may use essential cookies and basic analytics to operate correctly and understand how visitors use the website.
You can control or disable cookies through your browser settings. Disabling cookies may affect some website functions.
10. Accessing or correcting your information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to confirm your identity before providing access or making a correction.
11. Privacy enquiries and complaints
If you have a privacy question, request or complaint, contact:
LIBS Plumbing Administration Team
Phone: 0400 512 777
Website: libsplumbing.com.au
We will review your request and aim to respond within a reasonable period. If applicable and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy when our website, services or information-handling practices change. The latest version will be published on this page with the updated date.